Need help? Contact our support team.
Have a question about your TEFL course, certificate access, checkout, account login, technical issue or general course information? Email the TEFLProAcademy team and we’ll point you in the right direction.
What we can help with
TEFLProAcademy includes technical and account-related support so you can access your course, complete your modules and download your certificate smoothly.
Technical support
We can help with login issues, course access, page errors, checkout problems, certificate download issues and other technical problems related to using the platform.
Course and certificate questions
If you have a general question about how the course works, where to find your modules or how certificate access works after completion, you can email us for guidance.
Detailed course-page feedback
The course is designed to be self-guided. Feedback, explanations and learning guidance are provided directly inside the course pages, activities and module content.
Technical support is included, but personal tutor support is not included
To keep TEFLProAcademy affordable and accessible, the course does not include one-to-one tutor support, personalized lesson marking, private coaching or individual teaching-practice feedback. Instead, detailed guidance is built into the course itself.
| Support area | Included? | What this means |
|---|---|---|
| Login and account help | Yes | We can help if you cannot access your account, forgot which email you used or are having trouble logging in. |
| Technical course access | Yes | We can help with broken links, loading issues, certificate access problems and technical errors on the course platform. |
| Payment or checkout questions | Yes | We can help with questions about your order, payment confirmation or access after purchase. |
| General course information | Yes | We can explain where to find course materials, how the course is structured and what to do after completion. |
| Personal tutor support | No | The course does not include private tutor messaging, one-to-one academic coaching, individual lesson plan review or personalized teaching feedback. |
| Job placement support | No | TEFLProAcademy does not guarantee jobs, provide job placement or act as a recruiter. We may provide general TEFL career information through website resources. |
| Visa or legal advice | No | We cannot provide immigration, legal or visa advice. Always confirm visa rules with official government sources, embassies, consulates or employers. |
How to get a faster reply
The more detail you include, the easier it is for us to identify your account and resolve your question.
Use the email address from checkout
If possible, contact us from the same email address you used to purchase or access your course. This helps us find your account quickly.
Include your full name
Add your full name exactly as you used it during purchase or course registration. If your certificate name is different, please mention that too.
Explain the issue clearly
Tell us what happened, which page you were on and what you expected to happen. If there is an error message, copy it into your email or attach a screenshot.
Check the course page first
For learning questions, module guidance and activity feedback, please review the relevant course page carefully. The course pages include detailed explanations designed to guide you through the material.
Common contact questions
I can’t access my course. What should I do?
Email team@teflproacademy.com with your full name, checkout email address and a brief explanation of what is happening. If possible, include a screenshot of the issue.
I finished the course but need certificate help. Can I email?
Yes. If you are having trouble accessing, downloading or locating your certificate, contact us with your full name and account email so we can look into it.
Can I ask a tutor to review my answers or lesson plan?
No. Personal tutor support, individual marking, lesson-plan review and one-to-one academic feedback are not included. The course provides detailed guidance and feedback within the course pages.
Where do I find feedback during the course?
Feedback and explanations are built directly into the course content, module pages and activities. Please review the relevant course sections carefully before contacting support with a learning-related question.
Do you guarantee a teaching job after the course?
No. TEFLProAcademy does not guarantee employment or provide job placement. The certificate can support your applications, but hiring decisions are made by schools, employers and recruiters.
Can you tell me which visa I need?
We can provide general educational resources, but we cannot provide legal, immigration or visa advice. Always check current rules with an embassy, consulate, government website or your sponsoring employer.
Email TEFLProAcademy support
For technical support, account access, certificate questions, checkout support and general course information, contact us at team@teflproacademy.com.
We care about the quality of our TEFL course. This is why we take feedback seriously and spend time updating content.
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